CANCELLATION & REFUND POLICY

At **[Your Company Name]**, we are committed to providing excellent service. This policy outlines the conditions under which cancellations and refunds are processed for our licensing and compliance services.

CANCELLATION POLICY

Service Initiation:

Once a service request has been initiated and payment is received, our team begins the process of document verification, form preparation, and application filing. Due to the immediate allocation of resources and commencement of work, cancellation requests are subject to the stage of service completion.

Cancellation Before Filing:

If a client wishes to cancel the service *before* the application has been formally filed with the respective government authority:

  • A cancellation fee of **[X]% of the total service fee** will be deducted to cover administrative costs and professional time spent on initial processing, documentation review, and consultation.
  • The remaining amount will be refunded.

Cancellation After Filing:

Once the application has been *filed* with the government authority (e.g., FSSAI, other regulatory bodies), the service is considered substantially rendered. In such cases:

  • **No refunds** will be issued for the service fee.
  • Any government fees or charges paid on behalf of the client are strictly non-refundable as per government regulations.

Client Non-Cooperation:

If the client fails to provide necessary documents, information, or cooperation required to complete the service within a reasonable timeframe (e.g., 30-60 days from payment date) after multiple reminders, the service will be deemed completed on our end. In such cases, **no refund** will be issued.

REFUND POLICY

Eligibility for Refund:

Refunds are only applicable under the conditions outlined in Section 1.2 (Cancellation Before Filing) or if **[Your Company Name]** is unable to initiate the service due to internal reasons after receiving payment.

Processing Refunds:

Approved refunds will be processed within **[Number] business days** from the date of approval. The refund will be issued via the original payment method or through bank transfer.

Non-Refundable Items:

  • Government fees, challan amounts, or any third-party charges paid on the client's behalf.
  • Fees for services already completed or substantially completed.
  • Fees for consultations or advice provided.

DISPUTE RESOLUTION

Any disputes regarding cancellations or refunds should be brought to our attention in writing within **[Number] days** of the issue arising. We will review the matter and strive for an amicable resolution.

CHANGES TO POLICY

FoodLicense reserves the right to modify this Cancellation & Refund Policy at any time. All changes will be effective immediately upon posting on our website. It is the client's responsibility to review this policy periodically.

CONTACT US

For any questions regarding our Cancellation & Refund Policy, please contact us:

  • By email: FSSAI@gmail.com
  • By visiting this page on our website: Contact-Us